Understanding Your New Build Home Warranty in Lincoln

Building a custom home is a dream come true, but it's also a big investment. That's why understanding your new-build home warranty is so important. Thankfully, Murray Custom Homes offers a warranty to protect your investment. Think of it as an insurance policy for your new home, covering any potential construction defects or issues that may arise. With Murray Custom Homes, you know that your dream home is in good hands.

What Is the Scope of Your New Build Home Warranty?

Your new build home warranty from Murray Custom Homes guarantees your home is built to the agreed-upon plans and is free from defects in materials and workmanship. This means that if any issues arise due to faulty construction or materials within the warranty period, Murray Custom Homes will take responsibility for fixing them.

How Long Does It Last?

Your warranty extends for one full year from the date your home is completed, typically marked by the issuance of a certificate of occupancy. This gives you ample time to identify and report any potential issues that may arise due to construction. Remember, some items in your home, like appliances, may have manufacturer warranties that last longer than the one-year builder's warranty.

Practice Timely Reporting

Report any defects or issues in writing to Murray Custom Homes as soon as you discover them. The latest you can report a problem is 30 days before your warranty expires. If you miss this deadline, you may lose your warranty coverage, and any repairs will be your responsibility.

What Your Warranty Doesn't Cover

The warranty doesn't cover damage from natural disasters like fire, lightning, hail, floods, or earthquakes. It also doesn't cover damage from pests, changes in the underground water table, or mine subsidence.

The warranty also excludes issues caused by improper maintenance, neglect, or misuse of your home. This includes damage from rot, moisture, or mildew due to poor ventilation or care. Any changes or additions you make to your home without Murray Custom Homes' approval are also not covered.

Manufacturer Warranties

Some components of your home, like appliances or fixtures, may have their warranties from the manufacturer. These warranties are separate from the Murray Custom Homes warranty and should be handled directly with the manufacturer. Make sure to familiarize yourself with these warranties so you know what they cover and how to make a claim if needed.

Homeowner Maintenance and Your Warranty

The excitement of moving into your brand-new custom home is undeniable. But even the most well-built homes need regular care. As the homeowner, you need to keep your new home in top shape.

The warranty from Murray Custom Homes covers many potential issues, but it doesn't replace your responsibility for maintenance. The warranty may not cover issues that arise from neglecting basic upkeep.

Murray Custom Homes has detailed warranty information with instructions on maintenance tasks. These tasks range from seasonal upkeep to specific care for different parts of your home. Simple things like cleaning your gutters regularly can prevent water damage, and changing furnace filters keeps your system running and helps to avoid potential breakdowns.

Common Issues and Easy Fixes

The information also points out common maintenance problems that homeowners might face, like cracks in concrete, drywall, or caulking. It gives you practical solutions and advice on how to handle these issues, so you can take action before they turn into bigger problems.

The Cost of Neglecting Maintenance

Skipping routine maintenance can have serious consequences. It affects the condition of your home and your warranty coverage. The warranty clearly states that it doesn't cover damage caused by poor maintenance. This means that if a problem happens because you didn't take care of your home, you might have to pay for repairs even if the issue would normally be covered.

How to Make a Warranty Claim

Murray Custom Homes provides warranty request forms during your orientation and explains the process clearly. If you need to make a claim, you need to do so in writing. Remember to include your name, address, and phone number for easy contact.

Emergency vs. Non-Emergency

For non-emergency issues, submit your request in writing, preferably via email. However, emergencies require a phone call. But even in an emergency, follow up with a written request within 24 hours. This helps keep everything documented.

What to Expect

Once you submit your request, Murray Custom Homes will review it. If they approve your claim, they'll schedule the necessary repairs and send a trusted contractor to your home. After the repairs are done, you'll sign and date a work order to confirm completion. If you're not home, they'll leave a door tag to let you know the work is finished.

Communicate directly with Murray Custom Homes for all warranty-related matters. This prevents any confusion and ensures your claim is handled efficiently.

Specific Warranty Coverage Areas

Exterior Elements

The warranty covers the outside of your home, including the foundation, concrete, roof, siding, windows, and doors. For example, if you find cracks in your foundation or driveway that are too wide, Murray Custom Homes will fix them within the first year. The warranty also covers problems with the roof, like shingles blown off by strong winds.

Interior Elements

The interior of your home is also protected. This includes the floors, drywall, paint, trim, and cabinets. If you have squeaky floors or cracks in the drywall within the first year, Murray Custom Homes will fix those. The warranty also covers defects in cabinetry and countertops, so the inside of your home stays beautiful and functional.

Systems

The warranty covers important systems in your home, like plumbing, electrical, heating, and air conditioning. If you have problems with these systems because of faulty workmanship or materials, Murray Custom Homes will repair or replace the parts that aren't working. For example, leaks in water pipes or air ducts are covered for up to two years.

The warranty coverage time can be different for different items. Some things might have a one-year warranty, while others, like certain parts of the heating and air conditioning system, are covered for two years. Also, some items, like appliances, might have warranties from the manufacturer that you'll need to deal with directly.

Enjoy Your New Home Stress-Free

Imagine moving into your brand-new custom home, only to discover unexpected problems. It's a nightmare scenario, but a new-build home warranty can help you avoid it. Murray Custom Homes, a leading builder in Lincoln, Nebraska, provides a warranty that covers a wide range of potential issues, ensuring your dream home remains worry-free.

If you have further questions, contact Murray Custom Homes at (402) 594-0410.